Do Not Contact (DNC) Policy

At Xponic Marketing, we respect your privacy and are committed to ensuring that you only receive communications that are relevant and desired. Our Do Not Contact (DNC) Policy is designed to provide you with control over how and when we contact you, especially regarding marketing communications.

1. Purpose of the DNC Policy

This policy ensures that Xponic Marketing complies with all applicable laws and regulations regarding marketing communications. It outlines our commitment to:

• Respecting your preferences regarding marketing outreach.
• Offering you the option to opt-out of receiving unsolicited communications.
• Ensuring that we honor any Do Not Contact requests promptly and accurately.

2. Scope of the DNC Policy

Our Do Not Contact policy applies to all communications related to marketing, promotions, offers, and sales outreach, including but not limited to:

• Emails
• Phone calls
• Text messages
• Direct mail

This policy does not apply to transactional communications, such as order confirmations, billing information, or support-related messages, which are necessary for the ongoing provision of services.

3. How to Opt-Out or Request to be Added to the DNC List

If you no longer wish to receive marketing communications from Xponic Marketing, you can easily opt-out through any of the following methods:

• Email Opt-Out: Click the “unsubscribe” link provided at the bottom of any marketing email you receive from us. This will remove your email address from our marketing communications list.
• Phone Opt-Out: You can contact us directly at [Your Phone Number] to request that we stop contacting you by phone for marketing purposes.
• Email Opt-Out: Send an email to [Your Email Address] with the subject line “Do Not Contact” and specify the communication channels (email, phone, etc.) you wish to opt-out of.
• Website Contact Form: Submit a request via our contact form available on the website, specifying that you would like to be added to our DNC list.

We will make every effort to honor your request promptly, but please note that it may take up to 10 business days to process your opt-out request fully.

4. How We Handle Do Not Contact Requests

Once you request to be added to our Do Not Contact list, we will ensure that your contact details are removed from all marketing outreach efforts. This includes any account-based marketing (ABM) campaigns, email marketing, lead generation efforts, and any other outreach related to promotions or sales.

We will continue to send you important transactional or support-related communications, as needed, to fulfill our contractual obligations or provide necessary customer service.

5. Data Retention and Privacy

Xponic Marketing will retain your contact information only for the period necessary to fulfill your service requests, legal obligations, and internal record-keeping. When you opt-out, we will ensure that your contact information is kept in our Do Not Contact list to prevent future unsolicited communications. However, we will retain records of your opt-out request to comply with relevant laws and regulations.

6. Compliance with Laws and Regulations

We comply with all applicable laws and regulations concerning Do Not Contact lists, including, but not limited to:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• General Data Protection Regulation (GDPR) (for customers in the European Union)
• Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act

Our policy is designed to ensure compliance with these laws and to respect your rights to opt-out of unsolicited communications.

7. Third-Party Communication

If we use third-party service providers to contact you (such as for email or telemarketing services), we will ensure that they adhere to our Do Not Contact policy and comply with all applicable legal requirements. They will be instructed to respect your DNC preferences and remove your contact information from their systems.

8. Exceptions to the DNC Policy

In certain situations, you may still receive communications from us, even if you have opted out of marketing communications. These situations may include, but are not limited to:

• Customer service-related communications.
• Legal notices, such as updates to our Terms of Service or Privacy Policy.
• Order confirmations, billing information, or transaction-related communications.
• Communications required for contract execution or customer support purposes.

9. Updating Your DNC Preferences

If you wish to modify or update your DNC preferences at any time, you can contact us using the methods provided in section 3. We are committed to ensuring that your preferences are up-to-date and respected.

10. Contact Us

If you have any questions regarding this Do Not Contact (DNC) Policy or need further assistance with managing your communication preferences, please contact us:

Xponic Marketing
contact@xponicmarketing.com